The default settings are for good customer service, reports reader Donnie Hall:
I recently signed up for internet service with Comcast, using their online ordering system which is completed via online chat with a representative. This was a very good experience compared to talking on the phone, so I wanted to leave some great feedback at the conclusion of my order. When I reached the feedback screen, I noticed that all the answers had had their defaults set to the most “Comcast-friendly” option. I did have a good experience, but I felt like this took away from my good feedback, as most people probably would just submit the feedback form with all the defaults checked. Comcast is very clever if they are looking for ways to boost their customer service ratings.
Tags: default rules